Seller FAQs

I’d like to sell with you. How do I set up my store?

First you will need to create an account. You can do that by going to the “SELL WITH US” page and choose to “Open a Marketplace Shop”. Or, you can choose “My Account” from the top right, and click the button that says “Create an Account”.

 Once you’ve created your account, you’ll be taken to your Dashboard. This is where you can manage all of your products, orders, store information, transactions, etc.

 Next, create your Seller Profile (left hand nav, first option under Marketplace) to set up your shop. Simply fill out the form, and save when you’re done.

 After you’ve created your profile, you’ll want to go to the Stripe Payment Manager (left hand nav), so you can collect payments when people buy your products. Stripe is a secure payment processor, used by over 100,000 websites, like lyft, Target, Fitbit, Amazon and Facebook to name a few. Connect to Stripe, create an account, and add your banking details for seamless payments. Once you generate sales, you can check in with your Stripe account for payment updates and details.

 Once your Stripe account has been created, you’ll want to set up your tax collection by clicking on Tax Manager (left hand nav). We’ve created a separate TAX Guidelines document for step-by-step directions on taxes. It will take just a few minutes, and you only have to set it up once and the tax will automatically be calculated when necessary.

 After the tax has been set up, you’re ready to add products, go to the New Products section (left hand nav, second option under Marketplace). From here, add as many products as you like. There is a short product approval period and you will be notified once your products have been approved and are featured on the site. Happy selling!

Why do my products need to get approved?

At Live Buy Local, we pride ourselves on featuring only products that are locally made and highly targeted in the Home Category. The approval process is in place to ensure that the site does not get cluttered with products that don’t belong or do not meet that criteria.

Why would my products not get approved?

There could be various reasons why a product may not get approved. For example, products that are mass-produced, not made in the U.S.A., or not in the Home Category would not be approved to be featured on Live Buy Local. If this happens, you’ll receive an email with an explanation specific to the product in question.

What happens if I forget my password?

When you go to log in, enter your email and hit the links that says “Forgot Your Password?”. You’ll receive an email with a link to reset it.

What is the process once someone purchases a product from my shop?

Once someone purchases a product from your shop, you will be notified via email that you received an order from your shop, and the buyer will receive an order confirmation email as well. You will receive another notification once an invoice has been generated for payment on that order. As the seller, this is when you should prep the product/s for shipment. Once shipped, you will need to enter shipping tracking information and mark your product as shipped (see below for specifics). Once the order has been marked as shipped, the order is complete. You can check your Stripe account for payment details and payouts.

What is your policy on shipping?

As a seller on Live Buy Local, you are responsible for shipping your products and managing that process. We recommend getting your items shipped as soon as possible, which will create happy customers and help generate positive reviews. You must ship your items using a track-able carrier. Once you ship your item, go to your Dashboard, select My Order History from the left hand nav under Marketplace, click on View Order for the product you just shipped (it should say Processing), enter the shipping carrier and tracking number for your order, and hit the Ship Button at the top of the page. When the message pops up that says “Are you sure you want to create shipment”? Select “Yes”. Now your shipment has been created, and your order should now say “Complete”.

Can I put my items on sale?

Yes! When you add new products to your shop, you’ll see an option for “Special Price” – you can create any type of sale price you’d like, and a time period that that special price would be valid for.

What is Meta Information?

Meta Information will help you show up in Google Search. It will not show up on the site itself, but it is meant to give the search engines clues to what type of product you’re selling and how to describe that product in a search result. It is not required, but can help you generate awareness and sales for your shop. We may, from time to time, enter meta information for you to help out!