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About Lemonee on the Hills

My name is Melanie, also known as Lemonee. I run my handmade business from my garage in Northern California. I'm a maker, a photographer and overall a creative entrepreneur with a background in Industrial Design.  
Because I believe pictures don't have to be on our walls only, I have combined my passion for photography, product design and the outdoors to handcraft a line of unique and functional products for your everyday adventures. 

Return Policies

LOST/STOLEN PACKAGE — If you think your order is lost in the mail, first check the tracking details. If the package is in transit, the tracking information should indicate an expected delivery date. If the tracking information indicates the package has been delivered but you have not received it, contact me so we can try to track it down. 

RETURNS/EXCHANGES — I want you to be completely happy with your purchase. Having said that, because all pieces are lovingly handmade by me, each one is unique! This is the wonderful thing about handcrafted goods. 
If you feel you have received something different from what you expected, you may return your piece (you are responsible for return shipping costs) within 30 days of receipt of item for a store credit, exchange or refund. Refund will be issued upon receipt of item intact and resellable.
Full refunds including shipping are only given if I grossly misrepresented the item, the item arrives damaged (pictures required), or the package is lost.
Please remember: depending on your screen, color accuracy may vary. I cannot be held responsible for colors not matching your screen. 

Shipping Policies

DOMESTIC orders
—  usually take 2-8 business days depending on the size of your package.

EXPEDITED SHIPPING
— is available upon request at an additional cost depending on the order. Please contact me to expedite shipping.

TRACKING INFO will be sent to you once your items are packed and includes a link to check the status of the shipment. International shipments are not updated outside of the US until delivery is confirmed.

Please ensure the address associated with your PayPal account is correct. If you want your package to arrive at another address, please contact me.

INTERNATIONAL

Unfortunately, after 2 years of shipping international and having problems/frustrations on all sides, I decided to sell only domestic.

 

Processing times ->

Heat Pads: 2-5 business days
Clipboards: 2-5 business days
Coasters: 2-5 business days
Softcovers: 2-5 business days
Fabric Bins: 2-5 business days
Hardcovers: 2 weeks
Throw Pillows: 2 weeks
Cases: 2 weeks
Art Prints: 2 weeks
Totes: 2 weeks